Sort of bored right now and not sure whether to watch another episode of “An Idiot Abroad” or not (though i love Karl Pilkingtion. Very similar to me, moaning a lot hehehe). Anyway, i was bored to the point that i logged in to the 000webhost.com forums to see what’s going on there. I came across this thread which is about an user not being too happy about his content having been removed because of inactivity. Unfortunately there is little that can be done when your content is gone.
When does 000webhost.com deem an account inactive?
Let’s look at what’s considered an “inactive account”. By definition 000webhost.com deems an account inactive when it did not receive a certain amount of visitors over a period of 30 days (a month they say in their Helpdesk Knowledge Base). Here’s a quote from said 000webhost.com Knowledge Base:
[su_box title=”When does 000webhost.com consider an account inactive?” style=”bubbles”]Your website must get at least 10 visitors per month and it must be fully uploaded. It cannot contain keywords like “under construction”, or “come back later”). Otherwise website is canceled automatically.
To avoid this in future you can upgrade your account at http://www.000webhost.com/upgrade or visit your website yourself at least every 14 days, so you will notice website inactivity message we place on your website 2 weeks before cancellation and have an opportunity to protect it. The message should be removed in 7 days after you do that.[/su_box]
So now we know when a 000webhost.com account is considered inactive and what can be done to prevent it from being suspended/removed. You need a “fully uploaded website”, and by that i think they mean a website with a bare minimum of content, not just an “Under Construction” page. And 10 visitors per month….well, shouldn’t be that hard really, eh? There are a few questions left when looking at their definition imho. Do those 10 visitors have to be unique visitors or does you visitng your site 10 times a month suffice? Afaik there never was a more detailed explanation as far as the 10 visitors are concerned, neither on their forums or in a support ticket. From what i figured by the amounts of tickets/forum threads i went through over the years it have to be 10 unique visitors (different IP addresses ideally). You reloading your page 10+ times doesn’t really work.
What’s a major issue is the inactivity message they put on the page. They do that two weeks before they cancel the account. That’s what they say, but every other day you find either a thread or a ticket complaining about no warning given before cancelling the account. I might just do some testing with my test account at 000webhost and see if i can see the message or not. Chances are that their system is buggy (and chances are really good that it is) and you don’t even get to see a warning message but end up with your account cancelled just like that.
Backup often….very often
This isn’t true for 000webhost.com only but for every other host (paid or free, no matter which):
Backup often…very often. With free hosts you never know, especially 000webhost.com seems to cancel/suspend loads of accounts using an automated system that scans for certain files/database tables (and that system often is wrong and identifies perfectly fine code as malware) or your account might get cancelled because of not meeting the minimum requirements for being considered active.
Cancelled for Inactivity – What now?
If your account got cancelled for inactivity then that’s it. 000webhost.com cannot restore the contents, and if you had any backups in your account then those are gone too. I can’t stress it enough, with 000webhost.com it’s best practice to store local backups on your computer. Do not rely on their backup system, i have seen it failing a bazillion times for different reasons (script broken, backup server full, account exceeded backup limits, aso.). Always keep a local copy of your data if you value it.